Our Leads are 100% exclusive for you. Our Telemarketers do cold calling on a list checked against Federally issued Do not Call List, and double checked by our Quality Assurance team for its Quality. Thats why our credit rate is only 0.02%.



Download Sample Excel Sheet For Leads


Download Auto Insurance ScriptScript

Our Credit Policy


The information below outlines Overstep Leads approved reasons to issue credit for leads in its Phone lead Programs.

  • More than 2 rebuttal- It is understood that the telemarketer is allowed to use two rebuttals to a potential prospect’s remarks (For example already have insurance. ¦the Telemarketer is allowed to come back with 1 rebuttal, if the prospect agrees after that and completes the phone call with an understanding that an agent will be calling them back it is a good lead. If the prospect continues to state that they are not interested then it will be credited.
  • Same lead in any 60 day window- If you receive the same lead within 60 days, we will credit you.
  • Wrong Number- We will credit for Wrong numbers. Usually this is a simple typographical error and can be corrected with the lead not needing replacement.
  • No voice recording- We will credit for leads that do not come with a voice recording.
  • No Car- Any lead where the prospect doesn’t have a car.
  • For exclusive leads only- If the prospect has the same insurance company the lead will be credited.
  • 2-minute buffer time- We will credit If the customer hangs up with 2-minute time. If within 2 minutes time customer turns out to be out of filter or not interested then that call will be credited.

Client may submit lead credit request for bad leads within 72 hours of lead delivery. All requests for Leads replacement must be to be done on lead request work sheet with order number, lead number and reason for request. Guidelines may be revised at any time.

I _________________________have read, understand and agree toPLN’s lead replacement policy.

Signed: Agent